Your billing information will be used for identity verification, to verify that the customer is of legal age and to ensure all bids are backed by a valid payment method. Please note that your winning items will be automatically paid right after the auction ends from the billing information provided. Please provide a Valid Email Once you register an account with us, you will receive an email from Aucwine.com to your email address for verification. Please follow the instruction to complete your registration. We will email Order Confirmations and Shipping Confirmations along with tracking information through your Aucwine.com account. If we encounter difficulty when processing an order, the information you provide on your account is used to contact you. It will also be used to contact sellers for consignment purposes. Fees Membership is FREE. NO BUYER’S PREMIUM FEE. -Consignment- NO LISTING FEE FOR SELLERS. Aucwine.com charges a flat 15% seller’s commission. This will be subtracted from the Seller’s final payment. *Please note that shipping and wine shipper supply fee are not included in the winning bid.

All sales are final. We do not issue refunds on wines that are deemed undrinkable (spoilage) or “corked.” Return requests are accepted within 1 week after receiving bottle if different from description. Only unopened bottles are accepted. Wine industry estimates that between 3 and 7 percent of all wines sealed with natural corks are ruined because of a natural fungus in corkwood (corked wines). Wines are purchased "as is" and at the buyer's risk as to the drinkability of the wine. This policy includes "corked" wines. This is completely uncontrollable of Aucwine.com. Please note that although every effort is made to describe or measure the levels of older vintages, corks more than 20 years old begin to lose their elasticity and levels can change between cataloguing and sale. Old corks occasionally fail during or after shipment. Buyers must understand that there is always a risk of cork failure with old wines. Under no circumstances can an adjustment of price or credit be made after delivery. We will not be responsible for any weather damage nor will we replace bottles damaged by the weather. Shipping We usually use FedEx. (Sometimes UPS or GSO(GLS)). Due to restrictive regulations, please be advised that orders on our website will only be accepted when the shipping address is in one of the following states: Wine Shipping We are currently able to ship WINES to the following states as local guidelines dictate. AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, LA, ME, MD, MA, MI, MN, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OK, OR, PA, RI, SC, SD, TN, TX, VT, VA, WA, WV, WI, WY, DC. There will be 1-2 business days of delay to the following states since we will have to use a special shipping carrier: AR, DE, HI, ID, IL, IN, KS, LA, MI, MT, NY, PA, RI, SD, TN, VA, WI. Hard Liquor Shipping Currently, We CANNOT ship HARD LIQUORS to the following states: AL, AK, HI, KY, ND, NH, MS, UT. (There may be cities we cannot ship to other than the states listed above.) Please email us with your zip code for more details. info@tkwine.com There may be a few business days of delay for all of the HARD LIQUOR shipments. Please inquire by email info@aucwine.com or call (310) 926-4951. *We collect sales tax of 9.5% for shipments in the state of California. Age Requirements Due to federal and state regulations, all wine shipments must be received by an adult 21 years of age or older. An adult must be physically present to sign for the wine delivery. The person receiving delivery will be required to show identification proving that he or she is at least 21 years old. Therefore we highly recommend that you provide us with a business shipping address for best service.

You will be required to create a TKWine.com account in order to make purchases or to consign on TKWine.com. Your account information is harvested from a secure area and encrypted for your protection. It is not sold or shared with anyone else under any circumstances. How do I get started? Start by selecting SIGN UP on the upper right hand corner of the top page of TKWinecom. We will ask for the following to create the account: Your Name Your Date of Birth Your Email Address Your Billing Info. Your Shipping Info

Hours & Phone Number Office Hours:Monday-Friday 10AM –5PM (PST) Location:371 Van Ness Way, STE 100, Torrance,CA 90501 Phone:(310)926-4951 Fax: (424)263-5856 info@tkwine.com Privacy and Security You can find our Privacy Policy by visiting tkwine.com’s Privacy Policy page.

Members can login by selecting LOGIN. You will then be asked to enter your email address and your password to access your account information. If you forgot your password, click on Forgot Your Password. Once you submit the email address linked to your Aucwine.com account, we will send you an email with instructions on how to update your password and login to your Aucwine.com account. If you cannot remember what email address is associated with your account, we can assist you find your account with recent order number. Editing Your Account You may always make changes to your Profile, Billing Information and Shipping Information by selecting Profile under My Account.

What are my payment options? We offer the following payment options: VISA, MasterCard, American Express, Discover and PayPal. U.S. Sales Tax We are required to collect tax in California. Sales tax is calculated as a percentage of the entire price paid, including the hammer price.

Listing Fee TKWine.com charges no fee for listing an item for auction at Aucwine.com. Seller’s commission TKWine.com charges a flat 15% seller’s commission. This will be subtracted from the Seller’s final payment. Shipping fee Once agreement between the seller and Aucwine.com has completed, the seller will be asked to send the item to TKWine.com’s warehouse in Torrance, CA. Shipping fee + 3% handling fee will apply and it will be deducted from the Seller’s final payment.

Step 1 – Submit Your Bottle You can submit your wines for free appraisal by selecting Sell from the right hand corner of the top page. You will be asked to fill in the following information for your bottles. - Type of alcohol - Title of the bottle - Vintage - Size - Quantity - Varietal Type - Storage Information Step 2 –Agreement After an agreement is reached between Consigner and Aucwine.com, an agreement contract will be sent to you. Please note that once the agreement has been signed by both parties and completed, Consigner cannot withdraw from consignment. Please review your contract carefully. Step 3 –Shipping and Evaluation Aucwine.com will provide shipping kits and return shipping labels at a discounted price. Shipping fee and 5% handling fee will be deducted from the Seller’s final payment. Once we have received your wines, we will inspect them to ensure their quality and authenticity. Aucwine.com makes every effort to inspect the wines. However, in rare cases, counterfeit wines are found after opening seal caps. If such incidents occur, TKWine.com will contact the seller to ask for full refund. If wine sent by seller arrives at TKWine.com’s warehouse with leakage, the bottle will be sent back to the seller at seller’s expense. Step 4 – Listing Your Bottle The Seller’s bottles will be photographed and listed within 2 weeks for 1month by TKWine.com on behalf of the seller. Aucwine.com will provide ratings and reviews of the bottles if applicable. The Seller will be able to track their wines from Track My Bottle under My Account. Step 5 –When Your Listing Ends When seller’s listing has ended, notices are sent out to winning bidders and the seller immediately. Payment will be made to the seller within 2 weeks. We pay through certified check or through bank transfer. Step 6– Relisting Listings may be relisted for additional 2 months once it is over and notices have been sent. The Seller can choose to lower the Reserved Price when relisting. Or if seller wishes to have the bottle back, TKWine.com will ship the bottle back to the seller at seller’s expense. The seller also has an option to sell it outright to TKWine.com.

Age Requirements By consigning wines in these auctions, Sellers acknowledge that they are at least 21 years old. Registration You must register to place bids, consign, or make immediate purchases on Aucwine.com. Membership is FREE. You will be prompted to enter a credit card for billing on a secure page. Your card will not be charged at this point. It will be stored securely with Authorize.net, not on the Aucwine.com servers. No cost to list wines or no buyer’s fee if you purchase wine. YOU MUST BE AT LEAST 21 YEARS OLD TO REGISTER. Please verify your birthday when registering.

Age Requirements By placing bids in these auctions, or placing Buy Now purchase orders, Buyers acknowledge that they are at least 21 years old. Registration You will be required to create a Aucwine.com account in order to make purchases or to consign on Aucwine.com. Your account information is harvested from a secure area and encrypted for your protection. It is not sold or shared with anyone else under any circumstances. You will be prompted to enter a credit card for billing on a secure page. Your card will not be charged at this point. It will be stored securely with Braintree, not on the Aucwine.com servers. YOU MUST BE AT LEAST 21 YEARS OLD TO REGISTER. We will ask for the following to create the account: Please verify your birthday when registering. - Your Name - Your Date of Birth - Your Email Address - Your Billing Info. - Your Shipping Info

Your billing information will be used for identity verification, to verify that the customer is of legal age and to ensure all bids are backed by a valid payment method. Please note that your winning items will be automatically paid right after the auction ends from the billing information provided. Please provide a Valid Email Once you register an account with us, you will receive an email from Aucwine.com to your email address for verification. Please follow the instruction to complete your registration. We will email Order Confirmations and Shipping Confirmations along with tracking information through your Aucwine.com account. If we encounter difficulty when processing an order, the information you provide on your account is used to contact you. It will also be used to contact sellers for consignment purposes. Fees Membership is FREE. NO BUYER’S PREMIUM FEE. Aucwine.com does not charge buyer’s premium on auction lots. *Please note that shipping and wine shipper supply fee are not included in the winning bid. Payment Your winning items will be automatically paid right after the auction ends from the billing information provided. We accept PayPal and the following major credit cards: VISA, MasterCard, American Express, Discover, JCB U.S. Sales Tax We are required to collect tax in California. Sales tax is calculated as a percentage of the entire price paid, including the hammer price.

Purchase Receipt: A receipt will be emailed to you after the close of the auction confirming your winning bids and the payment information on file. Your credit card will be charged to include: The total of your winning bids Sales tax, if applicable Buy Now: Your Buy Now receipt is emailed to you as soon as you have completed your order. Your credit card will be charged to include: The total of your purchased wines Sales tax, if applicable Shipping Receipt: You will receive a shipping receipt once you’ve selected your choice of shipping method and the payment is complete. You can track your order from My Account. All invoices can be viewed in My Account by selecting Payment.

We usually use FedEx. (Sometimes UPS or GSO(GLS)). Due to restrictive regulations, please be advised that orders on our website will only be accepted when the shipping address is in one of the following states: Wine Shipping We are currently able to ship WINES to the following states as local guidelines dictate. AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, LA, ME, MD, MA, MI, MN, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OK, OR, PA, RI, SC, SD, TN, TX, VT, VA, WA, WV, WI, WY, DC. There will be 1-2 business days of delay to the following states since we will have to use a special shipping carrier: AR, DE, HI, ID, IL, IN, KS, LA, MI, MT, NY, PA, RI, SD, TN, VA, WI. Hard Liquor Shipping Currently, We CANNOT ship HARD LIQUORS to the following states: AL, AK, HI, KY, ND, NH, MS, UT. (There may be cities we cannot ship to other than the states listed above.) Please email us with your zip code for more details. info@tkwine.com There may be a few business days of delay for all of the HARD LIQUOR shipments. Please inquire by email info@aucwine.com or call (310) 926-4951. *We collect sales tax of 9.5% for shipments in the state of California. You can find out the shipping rates by using the shipping calculator: https://www.aucwine.com/dashboard/shipping_estimation

We make every attempt to get your order shipped to you as soon as possible. If for any reason you are dissatisfied with your experience, we would love to hear from you and have the opportunity to fix the problem Damaged in Shipping TKWine.com is not responsible for wines damaged by heat or cold exposure. Wines spoiled by changes in temperature cannot be recovered. Please choose your shipping address and shipping method carefully. Our items are well packaged to protect your items. However, if you do receive damaged merchandise, please email info@aucwine.com or call us at (310)926-4951. Aucwine.com insures all shipments. Aucwine.com will handle all claims in the event of loss or breakage. We will ask you to ship back the damaged bottles. As soon as we receive them, we will process a refund for your damaged items. Incorrect or missing items Although the occasion is rare, if you receive incorrect items, we will arrange for a return pick up. If you find that items are missing from your order, we are happy to assist you to process a new order, aucwine.com will issue a refund for your missing items and the original shipping cost, or send you the item immediately with no shipping charge. Reshipping When an order is returned to us after several delivery attempts at the address provided by the customer, we will happily assist you with the reshipment arrangements. However, please note that the additional shipping fee will apply.

Shipping and handling rates will vary based on where a package is shipped, the number of bottles, and the size and weight of the contents. This tool will give you an estimate of what it will cost to ship a package to your location. Actual shipping costs are calculated and charged at the checkout page. Shipping Rates Number of bottles Size Enter country Enter Zip/Postal Code Wine Shipment Options Ship Now: Your orders will be shipped out on the next business day of your request. Hold: Your wines will be stored in Aucwine’s temperature-controlled storage until we receive your shipment request. Insurance Coverage Bottles in transit are fully insured. Insurance fee is included in 5% handling fee. *Weather damage is NOT covered by this insurance and we will not be responsible nor will we replace bottles damaged by the weather. Weather Holds We recommend using 2nd Day or Next Day shipping to avoid weather damage. We can also hold your bottles until weather is good to ship. Please choose the "Hold" option to hold you bottles. Purchased bottles will be shipped right away if you chose the "Ship Now" option despite the weather. *Weather damage is NOT covered by this insurance and we will not be responsible nor will we replace bottles damaged by the weather. Storage Service Aucwine.com will store your bottles for free for 3 months at Aucwine.com’s temperature-controlled storage. Bottles stored for longer than this free storage period are stored at a monthly rate of 25¢ per bottle. Storage fee will be charged to your credit card at the time of shipment. Customer Pickup You may also arrange to pick up your purchases at our office in Torrance, CA. To do this please email info@aucwine.com or call (310)926-4951. We request at least 24 hour notice before coming to the office to pick up your wines. You will need at least one form of identification and an order receipt. Please bring your own wine box/bag for your bottles upon pickup. Wine shippers are also available for purchase at our office. *We collect sales tax of 9% for shipments in the state of California. You can find out the shipping rates by using the shipping calculator: https://www.aucwine.com/dashboard/shipping_estimation

Generally orders are shipped in 1-2 business days unless buyer requests to hold or ship on a specific date. Orders are shipped via FedEx, UPS or other carriers. Shipping costs will be calculated at checkout. Federal regulations make it illegal to ship wine to P.O. Box or APO address. If you enter a P.O. Box or APO address as your shipping address, the wine will be returned to us and you will be charged for the original shipment, the return shipment and the subsequent shipment to a valid street address. We cannot schedule shipments for a specific time during the day. During heat / bad weather conditions, we recommend using 2nd Day or Next Day shipping to avoid spoilage. You may choose any of the following delivery options. Domestic Only: Ground – One to five business days in transit, depending on the location 3 Day – Three business days in transit 2 Day – Two business days in transit Standard Overnight – One business day in transit Priority Overnight – One business day in transit, morning delivery *To ensure faster delivery, we recommend to use a business address. Insurance Bottles in transit is fully insured. *Weather damage is NOT covered by this insurance and we will not be responsible nor will we replace bottles damaged by the weather.

All sales are final. We do not issue refunds on wines that are deemed undrinkable(spoilage) or “corked”. Return requests are accepted within 1 week after receiving bottle if different from description. Only unopened bottles are accepted. Wine industry estimates that between 3 and 7 percent of all wines sealed with natural corks are ruined because of a natural fungus in corkwood (corked wines). Wines are purchased "as is" and at the buyer's risk as to the drinkability of the wine. This policy includes "corked" wines. This is completely uncontrollable of Aucwine.com. Please note that although every effort is made to describe or measure the levels of older vintages, corks more than 20 years old begin to lose their elasticity and levels can change between cataloguing and sale. Old corks occasionally fail during or after shipment. Buyers must understand that there is always a risk of cork failure with old wines. Under no circumstances can an adjustment of price or credit be made after delivery. We will not be responsible for any weather damage nor will we replace bottles damaged by the weather. Changes and Cancellation Confirmed Orders can only be changed or cancelled through Aucwine.com. Once you have placed and confirmed your order, it is not possible to access it to cancel or make any edits to the order. Cancellation or change requests should be made as soon as possible after placing your order. Items that have been already been shipped While we try our best to accommodate order cancellation requests, the timing for such requests is critical. Once our warehouse has started to process your order, it is not possible to make any changes or stop the shipment. If we are not able to cancel an order because it is already in process or shipped, we can contact the carrier to process an address correction or to ask for them to return the package to Aucwine.com. In these cases, a refund upon return can be requested. Once the package arrives back at our warehouse, your refund would be processed, less the original and the returning shipping fees. International Shipping Please email us at info@aucwine.com. Gift Options We do not offer gift options at this time.

Due to federal and state regulations, all wine shipments must be received by an adult 21 years of age or older. An adult must be physically present to sign for the wine delivery. The person receiving delivery will be required to show identification proving that he or she is at least 21 years old. Therefore we highly recommend that you provide us with a business shipping address for best service.